The boring-but-important stuff

Service Terms

Last updated: October 2026

Fresh Start Baby Gear Cleaning is a small, mom-owned business in Wesley Chapel, Florida. These terms explain how booking, payment, cancellations and the cleaning itself work, so you know what to expect. By booking a cleaning, you agree to them.

Booking

You can book online through our booking calendar, or by text, phone or email.
Your appointment is confirmed once you receive a confirmation email from us or a text from Tori.
Please tell us the brand and model of your gear when you book, and let us know about heavy stains, pet hair or accidents so we can come prepared.
Appointments are preferred, but if you need something sooner, text us and we'll do our best to fit you in.

Prices and payment

Prices are listed on our price guide. Wagons and other gear not listed are quoted individually.
Add-ons for heavy stains, pet hair or accidents are added if the gear needs them. If we find more than expected when your gear arrives, we'll check with you before doing extra work.
Pickup fees are based on distance, and drop-off is always free.
Payment is processed securely through Square. We may ask for a card to hold your booking. Payment is due when your cleaning is complete, unless we've agreed otherwise.
Prices may change from time to time. You'll pay the price that applied when you booked.

Cancelling or rescheduling

Need to change your appointment? Reschedule or cancel using the link in your confirmation email, or text us, at least 24 hours before your appointment.
Late cancellations and missed pickups take a spot another family could have used. Repeated late cancellations or no-shows may require payment in advance for future bookings.
If we ever need to reschedule, we'll contact you as early as we can to find a new time.

Drop-off, pickup and turnaround

Drop off before noon and your gear is usually ready the same day. After noon, it's usually ready the next day. Turnaround can vary with how much needs cleaning.
We'll text you when your gear is ready. Please pick it up, or be available for delivery, within 3 days.
Gear not collected within 30 days of our ready text, after reasonable attempts to reach you, may be considered abandoned.

How we clean

Every item is cleaned following the manufacturer's care instructions for that make and model. If the manufacturer doesn't allow a part to be removed, washed or treated a certain way, we won't do it.
We use manufacturer-appropriate, fragrance-free products and start with the gentlest method first.
We can't promise that every stain or odor will come out, but we always do our best to restore your gear. Older stains, sun fading and wear may not fully lift.

Car seat inspection and installation

Cleaning is not an inspection. We don't check, certify or repair car seats, and we make no promise about a seat's condition or whether it's fit to use.
Please check your seat's expiration date and any recalls with the manufacturer. Never use a seat that has been in a crash unless the manufacturer says it's okay.
We reassemble your seat the way it came apart, following the manufacturer's steps. We don't install seats in vehicles: putting your seat back in your vehicle is your responsibility. Before using it, please check the harness, buckle and installation yourself, or have a certified Child Passenger Safety Technician check it.

Condition of your gear

We look your gear over when it arrives and will let you know if we notice damage, missing parts or wear before we start.
We're not responsible for existing damage, normal wear, or parts that fail because of age or condition during a normal cleaning.
If something goes wrong because of our work, tell us within 48 hours of getting your gear back and we'll make it right. Our responsibility is limited to the amount you paid for that cleaning.

Photos

We sometimes take before and after photos or videos of the gear we clean to share on our website and social media. We only show the gear, never your name, address or family. If you'd rather we not share photos of your gear, just tell us when you book.

Changes to these terms

If we update these terms, we'll post the new version on this page and change the "Last updated" date above. The terms in place when you booked apply to that appointment.

See our Privacy Policy for how we handle your information.